Hi There! I’m Stuart-Adam Grierson
About Me
I am a passionate, driven, and ambitious individual. Having spent my first 5 years of my career on a Service Desk environment, I developed great problem-solving skills and a great core understanding of a wide range of technologies used in the industry today which I find hugely beneficial in my role as part of the Global Technology Team.
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After a short break from employment with Six Star Global, I returned to the company in March 2019 to take up a role in the Global Technology team.
Since 2016, I have worked for two different Managed Services Providers in the hospitality industry, in this role my knowledge has grown, and my skillset has improved at a high rate. Starting as a Service Desk Analyst to gain industry knowledge, I have worked my way up through the ranks quickly – to becoming a Field Services Engineer then a Field Services Manager to eventually working with the Global Technology team. It is here I believe I have a great deal to offer, as I never back down from a challenge and enjoy planning and implementing new environments, solutions, and technologies.
Whilst working with the Global Technology team, I have taken part in several projects refreshing Hotel’s equipment ranging from Servers to Cabling, improving the standards at each hotel bringing them in line with modern day standards. I have also completed Exchange to Office 365 Migrations, Working daily on the backups; antivirus; and have recently undertaken the task of moving to a new RMM platform, which involved configuring it, testing it and ensuring it was ready to go.
Day-to-day work involves Support tasks, Project work and also daily maintenance – whether it be checking backups or alerts from our RMM platform.
My Experience
Roles & Responsibilities
March 2019 - Present
Engineer, Global Technology
Six Star Global Ltd
Since returning to Six Star Global in March I have had a change in responsibilities to which I had previously. Now part of the Global Technology Team, some of the work undertaken is as follows:
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3rd Line Support
Building, Maintaining and Migrating Remote Monitoring and Management Tools.
Daily Backup Checks and Maintenance
O365 Management and Administration including Licensing, Registering New Domains, Setting up Multi Factor Authentication
Spam Management including implementing SPF, DKIM, DMARC and ATP policies
Patch Management Implementation and Management for Servers, Computers and Interface Machines
Drawing Network Diagrams of various on-site locations
Review of All Firewall Rules and Open Ports.
Setting up of Secure IPSec VPN Connections for Remote Working
Remote Building of Servers using ESXI and iLO technologies
Active Directory OU Standards and Tidy Up
Group Policy Creation & Review
Server Clean Up
Developing Network Design Standards for future customers
Reviewing Floor Plans for WiFi Installations
December 2018 - March 2019
Senior Engineer
Enlinea
During my short time at Enlinea, I undertook some of the following tasks as part of my daily responsibilities:
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Responsible for phased Win10 Updates
2nd / 3rd line support
Overhaul of On-Boarding Process for New Starters
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March 2018 - December 2018
Manager, Engineering
Six Star Global
Some of the duties undertaken in this role were:
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Joint Manager of Global Engineering Department overseeing 40+ Projects Annually.
Building and Maintaining Project Plans for On Site Works.
Firewall Configuration & Support including Watchguard’s, Sonicwalls and Drayteks.
Wi-Fi Support & Installation – Troubleshooting of WAPs & Routers, Creating Heat maps for coverage.
Office 365 Migrations and Ongoing Support.
Implementation of Group Policy to include several security policies.
Writing of batch files & small programs to make support / maintenance tasks easier.
Documentation of all relevant information, to ensure easier support.
Support of Remote Desktop Services Farms including Gateway Servers and Connection Brokers.
Creation and Management of Users, Groups and OU’s using Active Directory.
Server Builds and Installations, including Virtualized environments – VMware & Citrix XenServer
Network splits to meet GDPR and PCI compliance – implementing various VLAN’s on flat networks to meet requirements.
March 2017 - March 2018
Senior Support & Project Engineer
Six Star Global
• Travelling across Europe to various Hotels for On-Site works
• Work Remotely from Home when required
• Watchguard Firewall Configuration, including but not limited to policies and VPN configuration
• HP Aruba Switch Configuration, including multiple VLANs.
• WiFi Installation - Installation of WAPs, Switches, Controllers and Gateways.
• Exchange Office 365 Administration and Support - Including Creating New Clients
• Implementation of Group Policy’s for various Software / Printers.
• Support of Microsoft Office 2016 Suites including Add-ons.
• Support of Various different desktop environments
• Setting up Domains
• Various Hotel Specific Software Support. (i.e. Opera & Brilliant)
• Configuration of Digital Signage & TV Products
• Creation of Rack Diagrams
January 2016 - March 2017
Senior Service Desk Analyst
TMB Systems Ltd
Whilst at TMB some of the duties undertaken were:
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• Supervising another employee who was based in Glasgow Office.
• Preparing rotas and carrying out one to one support as part of Supervisor duties.
• Watchguard and Draytek Firewall Support & Both User and Site to Site VPN Creation.
• WiFi Support – Troubleshooting of APs & Routers, Creating Heat maps for coverage.
• Exchange 2007,2010,2013 & Office 365 Support Including Mailbox Creation & Log Management.
• Implementation of Group Policy’s for various Software / Printers.
• Support of Microsoft Office 2007,2010,2013, 2016 Suites including Add-ons.
• Removal of All Viruses including Crypto & Restore of Data using Managed Online Backup Software.
• Support of Remote Desktop Services Farms including Gateway Servers and Connection Brokers.
• Creation and Management of Users, Groups and OU’s using Active Directory.
• Working along with third parties to resolve various Software issues.
• Various Hotel Specific Software Support. (i.e. Opera & Brilliant)
• Excellent organisation skills and ability to prioritize workload and meet all SLA’s.
May 2012 - January 2016
Group Support Engineer
V.Group
Whilst working for V.Group some of the duties undertaken included:
• Providing 1st, 2nd and 3rd Line Support to over 2000 Users Worldwide with over 400 based on site.
• Built, Upgraded and Repaired HP Desktops and Laptops.
• Supported Citrix Presentation servers.
• Initial Set Up and Configuration of Cisco Phones.
• Patched and Traced Cables in an Ethernet cabling environment.
• Created, Moved and Maintained Mailboxes and Public Folders on Exchange Server
• Visited various vessels worldwide, updating their systems whilst working to deadlines.
My Skills
I’m constantly expanding my skill set through professional and personal experiences and studying. Listed below are a range of my key abilities and an idea of my skill set.
Windows Server
Office 365
Other Skills & Technologies I've Worked With
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• Azure Fundamentals Certified
• Creation / Building / Maintaining Servers
• Management of Roles and Features including but not limited to DHCP, DNS, File & Print.
• VmWare Management
• Active Directory Management
• Implementation and Management of Hyper V Environments
• Implementation of High Availability
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• Tenancy and Subscription Management
• Domain Management
• Migration of User Data to Office 365
• Installation of Azure AD Connect
• Multi Factor Authentication Roll Out
• E-Mail Management
• SharePoint Management
• Application Support / Install
• Spam / Phishing Email Management
• Project Management Skills
• WiFi Installation & Support - Ubiquiti Unifi
• Firewall Installation & Support - Watchguard
• Switch Configuration - Aruba
• Server 2019 / 2016 / 2012 Support
• 3CX Telephone Administration
• HP & Dell Hardware
• Group Policy Management
• Low Level Powershell Scripting
• Network Documentation
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Education
My Studies
2008 - 2010
HND Computing: Technical Support
@
Langside College
• (Networking) Administering Network Systems, Network Technology and Data Communications, Building Local Area Networks, Network Server Operating System
• (Troubleshooting) Supporting Users and Troubleshooting Desktop Applications, Supporting Users and Troubleshooting a Desktop Operating System, Computer Operating Systems 1, Computer Operating Systems 2, Client Operating System
• (Project) Professional Issues In Computing, Project Management, Computer Planning
• (Applications) Applications Software, Event Driven Programming, Software Development
2010 - 2012
BA Networking & Systems SupportÂ
@
Glasgow Caledonian University
• (Networking) Advanced Routing, Scalable Campus Networking
• (Security) Principles of Ethical Hacking, Introduction to Digital Forensics
• (Project) Project Management, Integrated Project 3
• Industrial Placement at Morgan Stanley, Providing Second Line Support to over 1200 Users in an Office Environment.
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Interests and Hobbies
Personal Enjoyment
Family Time
Enjoy Spending Time With My Son
Travelling
Like To Travel & Explore Different Cultures
Football
Enjoy A Regular Game Of 5 A Side Football
Technology
Keen Interest In New Technologies
Recommendations
LinkedIn Recommendations
